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RETURN POLICY

At Porta Rack, we pride ourselves on our reasonable and customer-centric return policy. We understand that sometimes a product just doesn't meet your expectations or won't work for your application. If for any reason you are not completely satisfied, returns are accepted within 30 days of purchase.

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Return Requirements:

  • Condition: Items must be brand new.

  • Packaging: Returned products must be in original packaging with all packaging materials.

  • Non-Returnable Items: Returns are not accepted on any special order items, built-to-order items, or cut lengths of material.

  • Shipping and Handling Fees: If applicable, these fees are non-refundable. - what does this mean?

  • Return Shipping: Prepaid by the customer unless the item arrives damaged or incorrect due to our error.

  • Return Time Frame: Returned items must be received by Porta Rack within 14 days of receiving notification of your intent to return.

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Return Process:

  • Confirm Eligibility: Please ensure your item is returnable. Note that custom orders or cut-to-length material are not returnable unless defective or incorrect.

  • Contact Customer Service: Before returning your Porta Rack, please contact us at support@portarackusa.com or 813-601-0519 to notify us of your intent to return.

  • Ship the Item: Please ship the merchandise in its original packaging from your nearest post office or shipping store.

  • Receive Your Refund: You will receive your refund within five business days of receipt of the returned merchandise.

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For any questions or concerns regarding our return policy, please contact us at support@portarackusa.com or 813-601-0519.

Thank you for choosing Porta Rack!

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